A guy named Jacob called me from your office. I told him what I am going thru with Etsy. I gave him your name and he said that he will get in touch with you. He also said that my store should be reinstated and it shouldnt be a problem.
I am unsure if Jacob called me in referrence to the phone call I made to the Etsy office. Or in referrence to the email that I sent to Chad (the CEO of Etsy). But I was very happy that he called me. He was very nice. I did let him know that I had to take all of these photos and that I posted them here for you.
I was having trouble downloading the pics on hotmail. They will only let you add pics if you had them online or if it was clipart (Weird). I am VERY upset that someone on the Etsy blog complained about my products saying that I didnt make them myself....I will NEVER post to an Etsy blog again if I get reinstated. I SWEAR!!
Anyways, here are the pics you requested. All of the Sweet Leaf products are products that I manufacture right here in my home...I ONLY listed on etsy products that I manufacture myself (by hand). Even tho I have lots of ingredients for products, I manufacture in small batches. Other ingredients are used for some research on some new products that I want to come out with.
I try to make products prior to receiving orders. That way, the product is ready to go when the order comes in. I try to be VERY efficient since I am just one person working alone.
these are the cards that I staple on the top of the incense bags. to the right of that is a box of maui wowee loose incense sticks and on top of a container that reads "rejects". Those are incense sticks that will not go out to customers, for different reasons I rejected them. I do try to keep quality control Behind the box of cards is a white binder. I refer to it as my "BIBLE" since it has ALL of my oil blend recipes in it. As well as some other things that I will be trying out for possible future products.
these are jars of incense oils. I make my incense in small batches. the sticks are placed into these containers with the oil for 4 days to soak. I have plenty of inventory right now. Which is why I have nothing currently soaking.
these are all empty bottles of oils that I have used...I recycle.
I will eventually reuse these bottles somehow.
LAST WORDS (added on Thursday Dec. 15, 2011):
I do not know what else to tell you....I think that this is alot of evidence to prove to you that I DO manufacture my own products.
And I am a bit upset that I had to go thru all of this to prove to you that I do manufacture my products myself and I feel that the way I have been treated by Etsy is unfair. Do other people have to go thru this too? If so, your division may want to re-think how they are investigating someone.
This has been a pain in the butt and now I am on the 2nd day with out a Etsy store. I expect Etsy to make this right. After all, I am an ETSY CUSTOMER! I do expect Etsy to provide proper customer service in regards to this matter. You would think that Etsy would want to retain me as a customer. And I expect a prompt resolution. After all, this is what Customer Service is about.
In the event that my store is not reinstated, I want a FULL REFUND of the bill that I have just paid.
In the event that my store is not reinstated, I want a FULL REFUND of the bill that I have just paid.
I expect someone to contact me today in regards to this!!!
* And as I indicated in a previous email to you, when my shop gets reinstated I will delete this page.
* And as I indicated in a previous email to you, when my shop gets reinstated I will delete this page.